Version 1.0 · Effective 1 November 2026
This is an English translation of the Vietnamese policy. If they differ, the Vietnamese version prevails.
A. Delivery
1. Area and fee: We deliver within Vietnam only. Delivery is free for all orders.
2. Carrier: Orders are delivered by Viettel or our other delivery partners. The carrier provides a tracking number and is responsible for updating the delivery status.
3. Estimated delivery time, counted from order confirmation:
- Ho Chi Minh City: usually 1–5 working days
- Other provinces: usually 3–10 working days
- Remote and island areas, and pre-order items, may take longer.
Delays may occur for reasons beyond our control.
4. Damaged or lost items: Contact us within 3 days of receiving the item (or of the expected delivery date) with photos. We are not responsible for failed delivery caused by an incorrect address.
B. Returns and refunds
1. Conditions: You may request a return within 7 days of receiving the product if it is unopened, unused, not activated, complete with all accessories and packaging, and you provide proof of purchase. Manufacturing defects found on opening must be reported within 7 days of receipt.
2. Process: Contact us within 7 days. We inspect the product before approving a return, then refund or replace it as appropriate.
3. Refund method and timing: Refunds are made to the original payment method only (cash-on-delivery orders: bank transfer to an account in the buyer's name) and may take up to one billing cycle from approval.
4. Costs: If the return is not due to our error or a manufacturing defect, you bear the return shipping cost and any refund fees. Otherwise, we bear all costs.
5. Contact: Email: admin@makeio.vn