Version 1.0 · Effective 1 November 2026
This is an English translation of the Vietnamese policy. If they differ, the Vietnamese version prevails.
1. Introduction
MAKEIO VIETNAM CO., LTD, operator of makeio.vn, explains in this policy how we collect, use, disclose and protect your personal data in accordance with Law No. 91/2025/QH15 on Personal Data Protection, Decree No. 356/2025/ND-CP and related laws.
2. Personal data we collect
- 2.1 Provided by you: full name, delivery and billing address, phone number, email, payment information, Zalo or social media accounts used to contact us, and product and warranty registration information.
- 2.2 Collected automatically: IP address, browser and operating system, device information, website usage (pages viewed, time spent, clicks, products viewed), and data from cookies, pixels and similar technologies.
- 2.3 From third parties: social media platforms when you interact with our ads or content, and e-commerce platforms where we sell.
3. Purposes and legal basis
- 3.1 Orders and services: processing orders, payment and delivery; after-sales service, repairs, claims and warranty; communicating about your orders. Basis: contract.
- 3.2 Marketing and advertising: news, promotions and offers; targeted advertising, remarketing and similar audiences on platforms such as Facebook, Google, TikTok and Zalo. Basis: consent.
- 3.3 Analytics: analysing website use and campaign performance with tools such as Google Analytics and advertising pixels. Basis: consent.
- 3.4 Customer relationship management: managing purchase and service history to serve you better. Basis: contract and consent.
- 3.5 Legal compliance: tax, accounting, consumer protection, and requests from competent authorities. Basis: legal obligation.
4. Disclosure
We may share your data with: (a) service providers, including Shopify, delivery and warehousing partners, payment providers, advertising and analytics platforms, CRM and marketing tools, and e-commerce platforms where we sell; and (b) competent state authorities upon lawful request.
5. Cookies
We use (a) essential cookies required for the website to work; (b) analytics cookies; and (c) marketing cookies, which may track activity across websites. Analytics and marketing cookies are used only with your consent, which you can manage through the cookie banner on our website.
6. Transfer abroad
Some service providers, including Shopify, may store or process data outside Vietnam. Such transfers are carried out in accordance with law.
7. Retention
We keep personal data as long as necessary for the purposes above, generally no longer than 5 years from your last contact with us, unless the law requires a longer period.
8. Your rights
You may request access to, correction, deletion or restriction of your personal data; object to processing; withdraw your consent at any time; and file a complaint with the competent authority.
9. How to exercise your rights
You can view and edit your information in your account on makeio.vn. For other requests, contact us through the channels in section 12. We will verify your identity and respond within the time limits required by law.
10. Complaints
Send complaints about personal data through the channels in section 12. We will review and respond within the time limits required by law.
11. Security
We apply appropriate technical and organisational measures to protect personal data against loss, unauthorised access, use, alteration or disclosure.
12. Contact
MAKEIO VIETNAM CO., LTD · Email: admin@makeio.vn
13. Changes
Updated versions are posted on this page with their effective date.