Version 1.0 · Effective 1 November 2026
This is an English translation of the Vietnamese policy. If they differ, the Vietnamese version prevails.
a) Time: Orders can be placed 24/7 and are processed on working days. Processing may pause during public holidays (e.g. Tết).
b) Area: We deliver within Vietnam only. Some remote or island areas may take longer or be unavailable because of carrier restrictions on products with lithium batteries.
c) Customers: By placing an order, you confirm that you have reached the age of majority where you live. Products are sold for personal or household use, not for resale or export.
d) Quantity: We may limit the quantities offered to any person or region on a case-by-case basis.
đ) Availability: We may discontinue any product at any time. Sales may be temporarily suspended because of maintenance, technical issues or force majeure. If an item becomes unavailable after you order, we will contact you to wait, choose another product, or receive a full refund.
Order acceptance: We may accept or decline any order at our discretion. If we decline or cancel an order, we will notify you and refund any amount paid in full.