Version 1.0 · Effective 1 November 2026
This is an English translation of the Vietnamese policy. If they differ, the Vietnamese version prevails.
1. Channels: Email: admin@makeio.vn
2. Process: Send your order number and a description of the issue, with photos or videos via Zalo if available. We track each case by order number, review it, and propose a solution under our policies.
3. Estimated timelines: We usually respond within 2 working days. Expected resolution:
- Orders, payment and delivery: up to 5 working days
- Returns and refunds: up to 10 working days after we receive the returned goods
- Warranty: up to 30 working days
Complex cases may take longer; we will keep you informed.
4. Disputes are settled under Vietnamese law.