Version 1.0 · Effective 1 November 2026
This is an English translation of the Vietnamese policy. If they differ, the Vietnamese version prevails.
1. Payment methods (available options are shown at checkout):
- Domestic ATM/Napas cards and international cards (Visa, Mastercard, JCB): pay online through a licensed payment intermediary. Your card is charged when you place the order.
- Bank transfer / VietQR: scan the QR code at checkout. Your order is confirmed once payment is received.
- 0% installment: available with participating banks' credit cards where shown at checkout. Terms and any fees are set by the bank.
- Cash on delivery (COD): pay our delivery partner when you receive your order. COD may not be available for some orders or areas.
2. Refunds: made to the original payment method only; the refund method cannot be changed. Cash-on-delivery orders are refunded by bank transfer to an account in the buyer's name. Refunds may take up to one billing cycle from approval, depending on the payment provider and your bank.